Refund Policy
Thank you for choosing EquiDistantMeadow. We want you to be completely satisfied with your order from New York, United States. This policy explains how we handle refunds, returns, and exchanges for items purchased on our site at equidistantmeadow.xyz. If you have any questions, you can reach us at +1 212-555-0123. Last updated: October 10, 2025.
1. Eligibility and scope
Our refunds and exchanges apply to eligible pizzas, sides, drinks, and gift cards purchased directly from EquiDistantMeadow through equidistantmeadow.xyz. Food items are considered eligible for a refund only if they arrive spoiled, incorrect, or if a portion is missing. Digital items and services are non-refundable after delivery. If you are unclear about an item’s eligibility, contact us within 7 days of delivery for assistance.
2. Timeframes
To request a refund, please contact our team within 7 days of delivery. For in-person purchases, refunds must be requested within 7 days of the original purchase date. After approval, refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card issuer.
3. How to request a refund
To start a refund, provide your order number, delivery address (if applicable), and a brief description of the issue. You can reach us at +1 212-555-0123 or via the contact form on equidistantmeadow.xyz. Please include photos of the item if it is damaged or incorrect, and retain the packaging until the issue is resolved.
4. Conditions for returns
Returned items must be unused, in their original packaging, and in re-sellable condition unless the item arrived defective or incorrect. For fresh items, we may require proof of delivery and a description of why the item is not satisfactory. Customized pizzas or special offers are eligible for refunds only if there was a mistake on our part.
5. Refund methods
Refunds will be issued to the original payment method used at purchase. If the original method is unavailable, we may issue a store credit for $ equivalent value. Gift card purchases are refunded or exchanged on request, in accordance with applicable regulations. Any applicable taxes will be adjusted as required by local laws.
6. Non-refundable items
Gift cards, catering orders once delivered, and promotional bundles that were clearly listed as final sale are non-refundable. Special orders that were agreed upon and prepared in advance may not be eligible for a refund unless the item is defective or not as described.
7. Exchanges
If you prefer an exchange instead of a refund, we can swap eligible items for another pizza, side, or non-alcoholic beverage up to the value of the original order, subject to availability. Exchanges must be requested within 7 days of delivery and follow the same conditions as returns.
8. Shipping and delivery
Refunds for damaged or incorrect items will include the item price and taxes, not shipping charges, unless shipping was the cause of the issue. In cases where the entire order is canceled, shipping charges may be refunded at our discretion. For in-person pickup, refunds will reflect the amount paid at the counter.
9. Contact and policy updates
We may update this policy from time to time. Please review it periodically on equidistantmeadow.xyz to stay informed about our current terms. For any questions, contact us at +1 212-555-0123 or visit our shop located at 123 Pasta Lane, New York, 10001, United States.